This page explains how to request the deletion of your data from SocialChat365, what is deleted in each case and within what time frame. The data controller is TRACKEX S.A.S. (Tax ID 0791840488001, Machala, Ecuador).
Who can request it?
- People who connected a Facebook Page or an Instagram account to SocialChat365 through Facebook Login.
- SocialChat365 customers (businesses) who want to close their account and delete all their data.
- End customers: people who wrote to or commented on a business that uses SocialChat365 via WhatsApp, Messenger or Instagram.
How to request it
Option A: from Facebook (automatic)
- On Facebook, go to Settings & privacy > Settings > Business integrations (on some accounts it appears as Apps and websites).
- Find SocialChat365.com and click Remove.
- Send the app's data deletion request.
Meta notifies us of your request and we process it immediately: we delete the access tokens, the recorded permissions and your Facebook ID, and the Pages you connected are disconnected. Facebook shows you a confirmation code and a link to check the status.
Option B: by email
Write to contacto@socialchat365.com
Subject: Data Deletion - App 735385349040881
Include, depending on your case:
- SocialChat365 customer: the email you sign in with and your business name. The request must be sent by the account administrator.
- End customer: the name of the business you wrote to and your WhatsApp number or your Facebook or Instagram username.
We confirm receipt and reply within 7 business days at most. We may ask for additional information to verify that the request is yours.
What data do we delete?
If you connected a Page or account (Option A)
The access tokens for your Pages and Instagram accounts, the permissions you granted and your Facebook ID. SocialChat365 stops receiving messages and comments from those Pages. Conversations already received belong to the business that uses SocialChat365; if you also want them deleted, use Option B.
If you are a SocialChat365 customer closing your account (Option B)
All of your account data: users, contacts, conversations, messages, comments, posts and their files, campaigns, appointments, orders, AI assistant configuration, knowledge-base documents and the Facebook, Instagram and WhatsApp connections. Before deleting, we unsubscribe your Pages from our webhooks and revoke the app's access.
If you are an end customer (Option B)
Your contact details, messages, comments and files stored in the account of the business you wrote to. We will let you know if the business must keep part of that information due to its own legal obligation.
Time frames
- Option A: immediate.
- Option B: reply within 7 business days at most and permanent deletion within 30 days at most.
- Backup copies that may contain that data are deleted in their normal rotation cycle.
What we may keep
Only the information the law requires us to keep, such as invoices and accounting records, for the legal period. We also keep a record of the deletion request (date and code), without your personal data, to show that it was handled.
If you only want to disconnect, without deleting data
- In Facebook's Business integrations (or Apps and websites), remove SocialChat365.com without sending the deletion request. Access is revoked immediately and we stop receiving messages and comments.
- If you are a SocialChat365 customer, you can also disconnect a Page or Instagram account from FB/IG Accounts in the CRM panel.
More information
See our Privacy Policy or write to contacto@socialchat365.com.
This is an English translation. In case of discrepancy, the Spanish version prevails.